Hywel Jenkins, Partner
“I have had a very positive experience working with AJCM. I find that the case manager regularly updates me about what is happening on the cases and works well with me by suggesting solutions and ways of dealing with things and accepts my input.
I find Chrisanna very client focused and she has built up good relationships for the client’s benefit.
I would recommend Chrisanna and AJCM to other companies looking to employ a case manager.”
Juliet Light, Specialist Paediatric Physiotherapist
“I have been working with Hannah since November 2022 when she requested that I assess a little boy who she is a case manager for.
Since then we have met a couple of times and regularly discussed the case on the phone, ensuring that we work collaboratively to ensure the best outcome for the child. Hannah is a pleasure to work with. She is very supportive of the whole MDT team, our client and his family, who I know are very happy with her work. She is proactive and happy to listen to suggestions and ideas.
I look forward to continuing our work together.”
Neil Davies, Partner
“I have worked with Julia over the last few years with brain injured clients in my capacity as Court of Protection deputy. I have found her to be a hands on, proactive case manager and a great communicator.”
Parents of a Client
“Julia has been Case Manager for our son for some time now and has impressed us with her ability to get things sorted. She is easy to talk to, explains things in a way that we can understand and always makes sure that we know exactly what is going on.
We know that if we have any concerns Julia is always at the end of the telephone and is always there to help us. We feel more relaxed and confident about our sons care with Julia on board as our case manager.”
Client’s Support Worker
“I have been a support worker for AJCM for 6 years now. I have found the office staff to be extremely friendly, professional, and knowledgeable. My role continues to challenge me, and I learn skills which benefit my life outside of work, as well as increasing my job satisfaction day-to-day. I am provided with an excellent case manager (thank you Julia Meakin), who makes me feel heard, respected and a valued member of the team. All this ensures the very best level of care for my client which enables her to achieve amazing outcomes for her rebab goals, and overall life satisfaction.”
Clinical Neuropsychologist
“AJ Case Management is an efficient and organised company with a good clinical skill mix as well as experience in case management.
Their strengths are in their professionalism and thoroughness; not to mention their passion and deep understanding of the complex issues raised in brain injury.
There is a real need for clinicians to be able to rely on effective and purposeful case management in such cases and AJ Case Management achieves this. I do not hesitate to recommend them”
Care Team Member
“I feel very privileged to be part of a well-trained and dedicated team working for an amazing client under the umbrella of AJCase Management. I have been with this package nearly four years. Right from the start we had intense training and team building that was an amazing experience that helped gel the team. This training as been on going and there is a great deal of support from AJ in many forms from supervision to forums to specialist talks to newsletters and training. Nothing is spared and they seem to go beyond what is required and go that extra mile for the client and us the support team.
AJ Case Management stands out as No 1 in providing a bespoke service for their clients. Our team within the organisation is often described as the flag ship for the business. I am very proud of this along with my fellow team members. The standard of care we provide is extremely high. On saying this we are always looking in ways we can improve this and we are very fluid. We have worked closely with therapists and the client is encouraged to maximise their potential.
These last four years have gone so fast and there are so many highlights. No two days are the same. I love my job. I love working for AJ Case. This is what care should be. I am very privileged to be part of it. It’s exciting for me because I am moving on to another package and I will be able to carry through my experiences of the last four years and feel I have the necessary experience to lead the team under the umbrella of AJ and my new case manager.
I will be a little sad to say good bye to my present client but I know they will be in very good hands and will continue to move forward. I want to say a massive thank you to AJCase Management for believing in me and supporting me. I could never imagine that anybody could have one bad word to say about them. They are a brilliant company to work for. ”
Care Team Member
“I’ve previously worked as a Team Leader with adults with learning difficulties, and this was pretty interesting and rewarding. When considering a role as a Therapy Assistant for someone who had severe head injuries, a quick internet search revealed that this was also a challenging and interesting client group to work with. I wasn’t certain how much my previous experience would help me, but it turned out to be very useful e.g. person centred approach, detailed record keeping, risk assessments, care plans, goal setting etc.
I am also very grateful for working for such a fantastic company. AJ Case Management has provided everything that I could have wished for in my new role. This included an excellent induction programme, appropriate training and regular supervision. Their standards are very high and the level of professionalism is excellent.
I have come to appreciate how important case management is to the clients and their families. We consider all the ways that we can meet the clients’ needs and to extend the range of opportunities that they can experience. Since leaving a rehabilitation centre, my client has made remarkable progress in a relatively short time. That’s not to say that there haven’t been challenges, and there have been times when I’ve needed to use all my experience and skills to find solutions to various issues. My contribution to my client’s rehabilitation is very much part of a team effort. Working with therapists has been fascinating and it is very rewarding to witness the progress that my client has made. From being more or less “institutionalised” and demotivated, my client now has a full and varied life, living in the community close to relatives and friends.
Looking back over the last 17 months, I have thoroughly enjoyed the new challenge and have no regrets about making the transition to supporting someone with head injuries. AJ Case Management managers have been very supportive and I am looking forwards to further developing my career.”
Care Team Member
“This is not your ‘average’ care job.
I have recently began working for AJ case management supporting a 19 year old male who sustained a traumatic brain injury due to a road traffic collision.
I have worked as a support worker for 2 years and worked for 3 different companies, many companies who provide support advertise that you can ‘change a person’s life’. This is true however the support worker needs to be given the right tools and amount of time to make this happen. I’d never felt able to make a real difference until beginning my position with AJCM.
Although I am relatively new to this position the difference being made by being here is clear to see. The client I work with undertakes a lot of intense therapy; Physiotherapy, Speech and Language therapy, Occupational therapy, Assistive Technology, and Psychology. With support workers, such as myself, now in place and working alongside these therapists, the client is able to continue his therapy throughout the week and this makes a real difference to his rehabilitation.
A huge amount of progress has been made, from communication to walking and I really feel as though me being here as contributed to this progress. What could come next is anyone’s guess and this excitement creates an urge to get to work in the morning. AJ case management have made me feel, for the first time, that I have a career in this sector and with this company.”
Care Team Member
“Previous to working with this client, I had worked in Supported Housing for over 20 years, in a range of roles and with a variety of client groups. However, this was the first time, I had worked personally with a client, who had an acquired head injury.
I have now worked with my client, for just over 2 years, and been able to support him throughout his ever changing journey, since his accident. The client had suffered a traumatic brain injury 3 years previous to this, but shortly before my role started, he was awarded an interim payment which enabled the client to undergo surgery, and have a team of therapists to help support him, including myself.
At the time that I took the client on, he had already had some therapy support from an Occupational Therapist and Psychologist and Case Manager, but had not had regular weekly support with his day to day living. This was a new experience and was quite a daunting and difficult time for the client, as he was unsure if this kind of support would work for him.
Slowly, over several months, I gained the clients trust and worked with the client on various matters including his operations and liaison with Consultants, his settlement case, property and financial issues and vocational experience.
I was able to support the client through some very difficult times, including operations that were unsuccessful, failed relationships, and naturally his own mental health and well-being. It has been a pleasure and a privilege to be able to work with such a client. I have learnt so much about his brain injury and the effect that this has had on him. Importantly, despite the clients difficulties, it has also taught me how resilient the client can be, and how his level of intelligence should never be underestimated.
I have always supported the client in a very professional manner, whilst allowing him the space and opportunity to make his own informed decisions, but in the knowledge that he has had the support and advice to do this.
Each week throws up different experiences and issues to deal with, but it is a fantastic challenge to be a part of this client’s progression.
I have now worked for AJCM for over 2 years, whilst supporting this client. I would describe the company as very forward thinking; always looking for new and innovative ways to expand and work with clients and their families. I have been well supported in my role and although I am not office based, I am always aware that staff are on hand if I need any form of advice. Training and supervision play a large part in my role, and as a member of staff you are always encouraged to maximise your skills, in order to provide an excellent service.”
Care Team Member
“Hello I first started working for my client in 2011.
My initial role as Support Worker began with an intensive training programme for a period of three weeks, involving a multidisciplinary approach to the care and rehabilitation needs of my client.
At the very start of working with our client he was supported by 4 to 1 (sometimes 5 to 1) for all aspects of his personal care, his personal team was deployed to assist personal care within his nursing home. The team followed the intensive therapeutic guidelines developed during the initial training programme, within 12 months we had reduced the support levels from 4 to 1 to 2 to 1 for all aspects of his personal care regime and day-to-day activities.
Our client moved into his home in 2012, the team continued to follow the intensive therapeutic programmes and we were able to reduce his level of support again to 1 to 1 for all aspects of his daily routines.
In October 2014 I was promoted to team leader, myself and my team have been able to bring in some new changes for our client to enable his independence and social development to progress to the next level, enabling him to experience a new exciting future. I’m amazed at how much I have experienced working with my client alongside the support systems offered by AJ Case Management”
Peartree Community Services
“Our client is extremely fortunate to have Hannah as her case manager, she has showed such passion and hard work in supporting a client who I believe may have been at risk of receiving no further funding or support had she not intervened and had the courage to fight her case. Hannah’s communication has been excellent, professional, honest and full of compassion for high standards of client care to both us as the provider and to the clients family. She has been approachable, responsive and it’s a real pleasure to work alongside her to achieve such great progress and outcomes for our client. She has made a real difference here to the life of this client giving hope and a chance of a future and for her family and we hope to get to continue to work with Hannah for a long time in the future.”
Memberships and Accreditations
