What is Case Management?

We have belief

Everyone should have the opportunity to achieve the best quality of life.
We have the expertise, values, knowledge and experience to guide you to achieving this.

What can you expect from the AJ Case Management Ltd Team?

Case management has been established within the UK for over 20 years and during this period the role has adapted and changed to meet the needs of the clients.

The introduction of the British Association of  Brain Injury Case Managers in 1995 and Case Management Society UK in 2001 has provided independent Case Managers and companies with codes of ethics and best practice guidelines.

To work within this field your Case Manager must retain their professional registration to enable them to remain accountable to their governing bodies such as the HCPC.

Case management is a process of supporting clients and their families when a life changing incident has left them in need of skilled and often clinical input. Clients may have sustained injuries as a result of clinical negligence or accidents.

AJ Case Management has an established therapeutic case management team.  Often, the first step is to informally meet your Case Manager to discuss the Case Manager’s background and your expectations of your Case Manager.  After this initial meeting your Case Manager will carry out a clinical assessment to establish areas you need support with and your goals for the short to long term.  A case management plan/report will be prepared for your consideration and once agreed the plan will be implemented.

Some examples of case management recommendations may include:

·   Support with applying for benefits
·   Support to access NHS and statutory services
·   Support to liaise with your employer or school/college/university
·   Implementation and management of a therapy programme
·   Support with sourcing alternative accommodation
·   Support to organise specialist equipment or housing adaptations
·   Support to plan a holiday
·   Support to recruit a support worker/buddy/personal assistant

Examples of how a Case Manager will support you are endless and all services are designed specific to the client and family. No two cases are ever the same and no job is too big or small.

“As a Case Manager I have found myself supporting a client to organise his 40th Birthday bash and others to go go-karting and skiing.  I have provided training to teachers about a student’s brain injury, organised holidays abroad and in the UK, supported clients to adapt properties and I have recruited and trained many support workers. No two days as a Case Manager are ever the same”.  (Ali McNamara)

This process of assessment and planning is on-going and with the support of your Case Manager we hope to maximise your skills/ability and ultimately enhance your quality of life. This process is a journey that you will be supported to take by your Case Manager, however often the journey is long and can have its ups and downs along the way.

During your rehabilitation process you may have to work with many different people and professionals and as time moves on you will experience many different services such as in-patient services, community rehabilitation and social services to name a few.  The aim is for your Case Manager to support you through the whole process and beyond.

Case management is a long term service and we acknowledge that rehabilitation is a long term investment.  We continue to work with you to plan and achieve your goals into the future.

These may include completing your education, having meaningful purpose to your day such as work, volunteering, education, learning to drive and developing new skills and hobbies.

What is Case Management?

“Case management is a process devoted to the coordination, rehabilitation, care and support of people with complex, clinical needs. It aims to facilitate their independence and improve their quality of life whilst acknowledging safety issues.” CMSUK (2005)

What do Case Managers do?

The Case Manager assesses the needs of clients and their families and identifies relevant and cost effective resources which can be made available to them in order to obtain maximum benefit for the client, the family and the budget holder.

A plan is prepared and implemented to create a support package, individually tailored for each client.


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